Anil Pandey
About Anil Pandey
Anil Pandey is a Quality Assurance Manager II currently working at Zepto in Mumbai, India. He has extensive experience in quality management and training, having previously held positions at Concentrix India and Reliance Retail.
Current Role at Zepto
Anil Pandey serves as the Quality Assurance Manager II at Zepto, a position he has held since 2023. In this role, he focuses on maintaining and enhancing the quality of services provided by the company. His responsibilities include overseeing quality assurance processes and ensuring compliance with established standards. Anil's expertise in Quality Management Systems (QMS) plays a crucial role in his current position, contributing to the overall improvement of service quality.
Previous Experience at Concentrix India
Before joining Zepto, Anil Pandey worked at Concentrix India as the Assistant Manager Training and Quality from 2018 to 2020. During his two years in this role, he was based in Mumbai, Maharashtra. Anil was responsible for training initiatives and quality assurance processes, which helped enhance the overall performance of the team. His experience at Concentrix laid the foundation for his subsequent roles in quality management.
Experience at Reliance Retail
Anil Pandey held the position of Training and Quality Manager at Reliance Retail from 2020 to 2022. In this role, he continued to develop his skills in quality assurance and training. His work involved implementing quality standards and training programs that contributed to the operational success of the retail division. Anil's tenure at Reliance Retail further solidified his expertise in managing quality processes.
Education and Expertise
Anil Pandey earned a Bachelor of Business Administration (BBA) degree from Madurai Kamaraj University, where he studied Business Administration and Management. He also holds a Master Certification in Digital Transformation, which underscores his knowledge in modernizing business processes. This educational background supports his professional expertise in quality management and process improvement.
Professional Achievements
Anil Pandey has a proven track record in setting up contact centers and developing comprehensive Standard Operating Procedures (SOPs). He has successfully implemented process automation initiatives in his previous roles, which enhanced operational efficiency. His contributions have been significant in improving service quality and compliance across the organizations he has worked with.