Kandula Nagaraju Reddy
About Kandula Nagaraju Reddy
Kandula Nagaraju Reddy is a Shift Incharge at Zepto, where he has worked since 2021. He is pursuing an MBA in Operations Management at Gitam University, Hyderabad, and has previous experience as a Team Lead at Supr Daily.
Work at Zepto
Kandula Nagaraju Reddy has been serving as a Shift Incharge at Zepto since 2021. In this role, he is responsible for creating rosters and shift planning based on the inbound and outbound volume of operations. He manages vendor relationships and transportation logistics to optimize store operations. Additionally, he oversees vendor billing processes to maintain financial accuracy and efficiency. His responsibilities also include handling customer escalation issues and performing root cause analysis to improve service quality. He implemented a system for tracking online orders, ensuring that packaging, picking, and delivery occur within a 10-minute timeframe.
Previous Experience at Supr Daily
Before joining Zepto, Kandula Nagaraju Reddy worked at Supr Daily as a Team Lead from 2019 to 2021. In this position, he gained valuable experience in managing team operations and enhancing service delivery. His role involved overseeing various operational aspects, which contributed to his expertise in handling customer issues and improving service quality. This experience laid the foundation for his current responsibilities at Zepto.
Education and Expertise
Kandula Nagaraju Reddy is currently pursuing an MBA in Operations Management at Gitam University, Hyderabad, since 2021. He previously earned a Bachelor's degree in Business/Commerce from the same institution, completing his studies from 2016 to 2020. His educational background provides him with a solid foundation in business principles and operational strategies, which he applies in his professional roles.
Operational Management Skills
In his role as Shift Incharge at Zepto, Kandula Nagaraju Reddy demonstrates strong operational management skills. He conducts daily demand assessments to ensure optimal inventory levels and coordinates with suppliers to meet operational needs. His leadership extends to managing a team responsible for backend operations, ensuring a smooth workflow and productivity. His focus on efficiency and service quality is evident in his approach to handling customer escalations and implementing effective tracking systems for online orders.