Kunal G.
About Kunal G.
Kunal G. is a Team Lead in Workforce Management at Zepto, with over 9 years of experience in the field. He previously held positions at Firstsource and GeBBS Healthcare Solutions, focusing on rostering, scheduling, and efficiency improvements.
Work at Zepto
Kunal G. has been serving as the Team Lead for Workforce Management (WFM) at Zepto since 2022. In this role, he is responsible for overseeing workforce management processes, ensuring optimal scheduling and rostering to enhance operational efficiency. His on-site position in Mumbai, Maharashtra, allows him to directly manage team dynamics and implement strategies that improve service results while controlling costs.
Previous Experience at Firstsource
Before joining Zepto, Kunal worked at Firstsource as a WFM Executive from 2011 to 2016. During his five-year tenure in Mumbai, Maharashtra, he focused on various aspects of workforce management, contributing to the improvement of efficiency and service outcomes within the organization.
Experience at GeBBS Healthcare Solutions
Kunal G. held the position of Senior WFM Executive at GeBBS Healthcare Solutions from 2016 to 2022. Over six years in this role, he developed his expertise in workforce management, specifically in real-time analysis and management information systems. His efforts were directed towards enhancing business operations and optimizing workforce strategies.
Education and Expertise
Kunal studied at Dr. Babasaheb Ambedkar College of Commerce and Economics, where he earned a Bachelor of Commerce (BCom) degree from 2005 to 2007. His educational background in Business and Commerce has provided him with a solid foundation for his career in workforce management, where he specializes in rostering and scheduling.
Workforce Management Skills
With over nine years of experience in Workforce Management, Kunal G. specializes in improving operational efficiency while reducing costs. His skills include rostering, scheduling, real-time analysis (RTA), and management information systems (MIS), which are essential for enhancing service results and optimizing workforce processes.