Nidhi Shah
About Nidhi Shah
Nidhi Shah is a Manager in Training and Quality for Customer Service at Zepto, with extensive experience in training roles across various companies in India, including Mphasis, Vodafone, and KidZania.
Current Role at Zepto
Nidhi Shah serves as the Manager of Training and Quality in Customer Service at Zepto. She has held this position since 2022, contributing to the development and enhancement of training programs aimed at improving customer service quality. Her role involves overseeing training initiatives and ensuring that customer service representatives are equipped with the necessary skills and knowledge to meet organizational standards.
Previous Experience in Training and Development
Prior to her current role, Nidhi Shah accumulated extensive experience in training and development across various organizations. She worked as a Senior Training Analyst at Mphasis from 2007 to 2010, where she focused on training methodologies in the Mumbai area. Following that, she served as the General Manager of Training at Grand Resource Factory Pvt Ltd for 10 months in 2015. Additionally, she was the Manager of Training & Development at KidZania India from 2013 to 2015, further enhancing her expertise in the field.
Career Progression in Customer Service Training
Nidhi Shah's career in customer service training began as a Senior Trainer at Sutherland Global Services from 2006 to 2007. She then transitioned to Vodafone, where she worked as an Assistant Manager in Training from 2010 to 2012. This progression reflects her commitment to developing training programs that enhance customer service skills and operational efficiency.
Educational Background
Nidhi Shah completed her SSC at Carmel of St. Joseph, where she studied from 1984 to 1994. She then pursued a Bachelor of Commerce degree in Accounting and Finance at Mithibai College, studying from 1994 to 2000. This educational foundation has supported her career in training and development within the customer service sector.