Pradeep Ramesh Billava
About Pradeep Ramesh Billava
Pradeep Ramesh Billava is a Senior Director at Zepto, where he has worked since 2021. He has extensive experience in supply chain management and customer service, having held various leadership roles at Pepperfry and Flipkart.
Work at Zepto
Pradeep Ramesh Billava has been serving as Senior Director at Zepto since 2021. In this role, he focuses on building customer experience and control tower operations. He efficiently manages resources to optimize operations within the organization. His experience in supply chain management and customer service contributes to his effectiveness in this position.
Previous Experience at Pepperfry
Prior to his current role, Pradeep held multiple positions at Pepperfry. He worked as Regional Head for Supply Chain in three different regions: West from 2016 to 2017, North & East from 2017 to 2019, and South from 2019 to 2020. Additionally, he served as Head of Operations for Post Delivery Services from 2015 to 2016 and as Assistant Manager for Customer Service from 2012 to 2015. His tenure at Pepperfry provided him with extensive experience in supply chain management and customer service.
Experience at Flipkart
Pradeep worked at Flipkart as a Senior Manager from 2020 to 2021. His role involved overseeing various operational aspects within the company. This experience further enhanced his skills in project implementation and gap analysis, which are crucial in the e-commerce sector.
Background in WNS Global Services
Before his roles in e-commerce, Pradeep was employed at WNS Global Services as an Assistant Team Manager from 2006 to 2012. This six-year experience laid the foundation for his career in customer service and operations management, equipping him with essential skills for his future roles.
Education and Expertise
Pradeep holds a Master of Business Administration (M.B.A.) in Operations Management from United Business Institute, which he completed from 2010 to 2011. He also earned a Bachelor of Commerce (BCom) degree from the University of Mumbai between 2007 and 2009. His educational background supports his expertise in project implementation, gap analysis, and improvements in operations.