Samrat Paul
About Samrat Paul
Samrat Paul serves as the Senior Director and National Last Mile Operations Head at Zepto, where he has worked since 2022. With a strong background in logistics and operations management, he has held various leadership roles in prominent companies like Swiggy and has international experience in Thailand and Italy.
Current Role at Zepto
Samrat Paul serves as the Senior Director and National Last Mile Operations Head at Zepto since 2022. He is based in Mumbai, Maharashtra, India. In this role, he is responsible for overseeing the last mile operations, focusing on optimizing delivery efficiency and enhancing customer satisfaction. His extensive experience in managing logistics and supply chain operations contributes to the effectiveness of Zepto's delivery services.
Previous Experience at Zepto
Prior to his current position, Samrat Paul worked at Zepto as the Director - National Last Mile Operations Head for a duration of six months in 2021. His tenure involved managing critical aspects of last mile logistics, which are essential for ensuring timely deliveries and operational success.
Career at Swiggy
Samrat Paul held multiple roles at Swiggy, contributing significantly to the company's operations. He served as Senior Operations Manager from 2018 to 2019, followed by a position as Senior Manager - Head - Remote Operations and Special Projects - West from 2020 to 2021. Additionally, he was part of the Functional Excellence Group for the West Region from 2019 to 2020. His work at Swiggy focused on enhancing operational processes and efficiency in the food delivery sector.
Educational Background
Samrat Paul studied at SDA Bocconi Asia Center, where he completed a Post Graduate Program in Business Administration and Management from 2015 to 2017. He also holds a Bachelor of Technology (B.Tech.) in Naval Architecture and Marine Engineering from the Maharashtra Academy of Naval Education and Training, which he completed from 2007 to 2011. His educational background provides a foundation for his expertise in operations management.
International Work Experience
Samrat Paul has gained international work experience in Thailand and Italy. He worked as a Technical Manager at Thai Spring Fish Co., Ltd. in Rayong, Thailand, from 2017 to 2018. Additionally, he served as a Training - Technical Manager at PANAPESCA S.P.A. in Montecatini, Italy, for one month in 2017. This global exposure enhances his operational strategies and understanding of diverse markets.