Valerian Needhiappan
About Valerian Needhiappan
Valerian Needhiappan is a Team Lead in Online Reputation Management (ORM) at Zepto, currently pursuing an MBA in Operations Management at NMIMS Global. He has extensive experience in customer service, having held various roles at Infra.Market and Pepperfry over several years.
Current Role at Zepto
Valerian Needhiappan serves as Team Lead - ORM at Zepto, a position he has held since 2022. His role involves overseeing online reputation management strategies and ensuring customer satisfaction. He works in Mumbai, Maharashtra, India, contributing to the company's commitment to enhancing its digital presence and customer engagement.
Previous Experience in Customer Service
Before joining Zepto, Valerian Needhiappan accumulated extensive experience in customer service roles. He worked at Infra.Market as Team Leader - Customer Service for nine months in 2021, where he managed customer interactions and service operations. Additionally, he held positions at Pepperfry, starting as a Customer Service Executive in 2017, advancing to Senior Customer Service Executive from 2019 to 2021, and then serving as a Customer Service Specialist for nine months in 2021.
Education and Academic Background
Valerian Needhiappan is pursuing a Master of Business Administration (MBA) in Operations Management at NMIMS Global, a program he began in 2022. He completed his Bachelor of Arts in Economics at R.D. National College from 2014 to 2017. His foundational education includes a Secondary State Board certification from St Theresa's School in Bandra, where he studied from 2000 to 2012.
Work History Overview
Throughout his career, Valerian Needhiappan has held various roles that emphasize customer service and operations management. His tenure at Infra.Market includes a brief period as Team Lead - Service Operations Management in 2022. His diverse experience across multiple companies in Mumbai has equipped him with a strong skill set in managing customer relations and service operations.