Vishakha Nikam
About Vishakha Nikam
Vishakha Nikam is a Control Tower Associate at Zepto in Mumbai, where she has worked since 2022. She has a background in customer service and quality analysis, having previously held roles at Magma HDI General Insurance Company Limited and Zepto.
Work at Zepto
Vishakha Nikam has been employed at Zepto as a Control Tower Associate since 2022. In this role, she is part of a live monitoring team that oversees ground-level activities, managing the process from packer to rider. Her responsibilities include ensuring operational efficiency and maintaining oversight of logistics operations. Prior to her current position, she worked as a Senior Customer Service Associate at Zepto for 10 months, where she developed her skills in client interaction and service management.
Previous Experience at Magma HDI General Insurance Company Limited
Before joining Zepto, Vishakha Nikam worked at Magma HDI General Insurance Company Limited. She served as a Customer Service Agent from 2018 to 2021 for three years, where she gained experience in client relations. Following this role, she transitioned to a Quality Analyst position for eight months in 2021. This experience allowed her to develop skills in process evaluation and quality assurance, contributing to her diverse professional background.
Education and Expertise
Vishakha Nikam completed her Bachelor of Technology (BTech) in Electrical, Electronic and Communications Engineering Technology/Technician at K. J. Somaiya Institute Of Engineering and Information Technology. Her studies spanned from 2017 to 2022, equipping her with technical knowledge and skills relevant to her career. This educational background supports her roles in customer service and operational management.
Career Transition and Skill Development
Vishakha Nikam's career reflects a transition from customer service roles to operational management. Her experience as a Customer Service Agent and later as a Senior Customer Service Associate provided her with a strong foundation in client interaction. This background facilitated her move to a Control Tower Associate position, where she applies her skills in a more operational context, demonstrating her adaptability and growth in the logistics sector.