Kelsey Cuff
About Kelsey Cuff
Kelsey Cuff is a Fraud and Financial Crimes Analyst with extensive experience in the financial services sector, currently employed at Zero Hash since 2022. She holds a Bachelor of Arts in Psychology from Augustana College and has previously worked in various roles related to customer care and fraud investigation.
Current Role at Zero Hash
Kelsey Cuff serves as a Fraud and Financial Crimes Analyst at Zero Hash, a position she has held since 2022. In this role, she focuses on identifying and mitigating fraudulent activities within financial transactions. Her responsibilities include analyzing transaction patterns and implementing measures to prevent financial crimes. Kelsey operates in the Greater Chicago Area, contributing her expertise to enhance the security and integrity of the company's financial operations.
Previous Experience in Financial Services
Before joining Zero Hash, Kelsey Cuff accumulated significant experience in the financial services sector. She worked at Venmo as a Senior Agent from 2019 to 2022, where she managed customer inquiries and resolved issues related to transactions. Prior to that, she served as an Investigations Agent at Raise from 2015 to 2018, focusing on fraud detection and prevention. Additionally, she held the position of Fraud Review Agent at Vivid Seats LLC from 2018 to 2019, further developing her skills in transaction verification and fraud analysis.
Early Career and Administrative Roles
Kelsey began her professional journey with roles that provided her with foundational skills in customer service and administration. She worked as a Customer Care Specialist at Advanced Resources for two months in 2018 and as an Office Admin Assistant at Beacon Hill Staffing Group for one month in the same year. These early experiences in the Greater Chicago Area helped her develop effective communication and organizational skills, which she later applied in her financial services career.
Educational Background in Psychology
Kelsey Cuff earned her Bachelor of Arts in Psychology from Augustana College, where she studied from 2011 to 2015. This educational background has equipped her with valuable insights into human behavior, which can be beneficial in her roles within fraud analysis and customer service. The knowledge gained during her studies supports her ability to understand client needs and effectively address inquiries.
Skills in Fraud Prevention and Customer Service
Kelsey possesses a range of skills relevant to her role as a Fraud and Financial Crimes Analyst. She is experienced in verifying transactions and activations on prepaid credit and debit cards. Additionally, she efficiently handles client and cardholder inquiries via phone and email, demonstrating her ability to communicate effectively and resolve issues promptly. Her expertise in reissuing lost or damaged cards further highlights her commitment to customer service and fraud prevention.