Brian Mims
About Brian Mims
Brian Mims is a Customer Success Manager with extensive experience in customer support and success roles across various companies in California. He has worked at Elevate Security, Infor, and Zerocater, among others, and has a background in technical support from his earlier career.
Current Role at Zerocater
Brian Mims serves as a Customer Success Manager at Zerocater, a position he has held since 2021. He operates in the San Francisco Bay Area and focuses on enhancing customer satisfaction and engagement. His role involves collaborating with clients to ensure they derive maximum value from Zerocater's services.
Previous Experience at Elevate Security
Before joining Zerocater, Brian worked at Elevate Security as a Customer Success Manager from 2020. His responsibilities included managing customer relationships and ensuring successful implementation of security solutions. His tenure at Elevate Security contributed to his expertise in customer success strategies.
Career at Infor
Brian was employed at Infor as a Customer Success Manager from 2015 to 2020. During this five-year period, he focused on maintaining customer relationships and supporting clients in utilizing Infor's software solutions effectively. His experience at Infor further developed his skills in customer success management.
Early Career at GT Nexus
Brian began his career at GT Nexus, where he worked as a Customer Support Professional from 2011 to 2014. Based in Oakland, California, he provided support to customers and addressed their inquiries, laying the foundation for his future roles in customer success.
Educational Background
Brian studied at the College of Alameda. His education provided him with the foundational knowledge necessary for his career in customer support and success management across various technology companies.