Kelley Pimentel
About Kelley Pimentel
Kelley Pimentel is a Customer Support Specialist based in Austin, Texas, with a diverse background in arts and technology. She has experience in online marketing and has held various roles in customer support and design, contributing to local industry growth and co-founding a product design company.
Work at Zerocater
Kelley Pimentel has been employed at ZeroCater as a Customer Support Specialist since 2021. In this role, she focuses on providing effective customer service and support, contributing to the overall client experience. Kelley values the supportive environment at ZeroCater, where she feels welcomed and appreciated. Her position allows her to leverage her diverse skill set in sales and customer support to meet client needs effectively.
Previous Experience at WordStream
Before joining ZeroCater, Kelley Pimentel worked at WordStream as a Customer Service Support Manager II from 2018 to 2020. During her two years in this role, she was responsible for managing customer service operations in the Greater Boston Area. Her experience at WordStream helped her develop strong customer service skills, which she continues to apply in her current position.
Experience at ReachLocal
Kelley Pimentel served as a User Interface Designer and Research Analyst at ReachLocal from 2020 to 2021. In this nine-month role, she utilized her skills in design and analysis to enhance user experiences. This position further expanded her expertise in online marketing and user engagement, which she applies in her current work.
Education and Expertise
Kelley Pimentel has a solid educational background in arts and technology. She studied at UMass Boston, achieving a degree in Art/Art Studies from 2008 to 2010. She furthered her education at the Massachusetts College of Art and Design, earning a Bachelor of Fine Arts in Art History, Criticism, and Conservation from 2010 to 2012. Additionally, she completed a UX Design certificate at General Assembly in 2019. Her education complements her expertise in online marketing and user engagement.
Co-founder of Boxeo
Kelley Pimentel co-founded Boxeo, a product design company, where she is actively involved in its development. This venture reflects her commitment to combining her skills in design and technology. Her role in Boxeo allows her to contribute to the local tech and design community in Austin, Texas.