Shannon Alane Harger
About Shannon Alane Harger
Shannon Alane Harger serves as the Catering Operations Team Lead at ZeroCater, where she has worked since 2019. She is responsible for managing data entry, staff availability, and uniform requirements, while also conducting client audits and overseeing the training of catering operations employees.
Work at ZeroCater
Shannon Alane Harger has served as the Catering Operations Team Lead at ZeroCater since 2019. In this role, she is responsible for organizing and entering data into company systems, as well as tracking staff availability and uniform requirements. Her position involves conducting client audits to ensure that staff performance aligns with the company's standards for presentation and professionalism. Harger plays a crucial role in onboarding, training, and assessing a team of fifty-five part-time catering operations employees in the San Francisco Bay Area.
Previous Experience in Hospitality
Prior to her current role, Shannon Harger gained valuable experience in the hospitality industry. She worked as a Hostess at Another Broken Egg Cafe for six months in 2016 in Baton Rouge, Louisiana. Following that, she served as a Bartender at Umami Restaurant Group, LLC from 2016 to 2018 in Oakland, California, and at Havana from 2018 to 2019 in Walnut Creek, California. These positions contributed to her understanding of customer service and operations within the catering sector.
Education and Expertise
Shannon Harger studied at Northwestern State University, where she earned a Bachelor of Science degree in Musical Theatre from 2011 to 2015. This educational background has equipped her with skills that are beneficial in her current role, particularly in areas such as communication and presentation. Her expertise in managing catering operations and staff training is complemented by her academic achievements.
Client Relations and Problem Resolution
In her role at ZeroCater, Shannon Harger frequently visits clients to address and resolve any difficult circumstances or issues that may arise. Her proactive approach to client relations ensures that the catering services meet client expectations and maintain high standards of service delivery. This aspect of her job highlights her commitment to customer satisfaction and operational excellence.