Charles Mathis
About Charles Mathis
Charles Mathis is a Technical Support Engineer II at Zerto, with a background in technical support and customer service. He has a Bachelor of Science in Physical Science from Florida State University and an Associate of Arts from the State College of Florida-Manatee-Sarasota.
Current Role at Zerto
Charles Mathis currently holds the position of Technical Support Engineer II at Zerto, where he has been employed since 2021. In this role, he is responsible for providing technical assistance and support to customers, ensuring their issues are resolved efficiently. His experience in technical support positions him well to handle complex customer inquiries and contribute to the overall satisfaction of Zerto's clientele.
Previous Experience at iXsystems
Prior to his current role, Charles worked as a Support Engineer at iXsystems from 2018 to 2020. During his two-year tenure in Maryville, Tennessee, he developed skills in troubleshooting and customer service, addressing technical issues for clients and enhancing their experience with the company's products.
Educational Background
Charles Mathis studied at the State College of Florida-Manatee-Sarasota, where he earned an Associate of Arts degree from 2012 to 2014. He furthered his education at Florida State University, achieving a Bachelor of Science degree in Physical Science from 2014 to 2017. This educational foundation supports his technical expertise in his current and previous roles.
Early Career and Tutoring Experience
Charles began his career as a Customer Service Specialist at Office Depot in 2012, where he worked for one year in Bradenton, Florida. Additionally, he served as a Student Assisted Tutor at the State College of Florida-Manatee-Sarasota for four months in 2014. These roles helped him develop strong communication and problem-solving skills.
Laboratory Experience
From 2015 to 2017, Charles worked as a Laboratory Assistant at the National High Magnetic Field Laboratory in Tallahassee, Florida. This position provided him with hands-on experience in a scientific environment, contributing to his understanding of technical processes and laboratory operations.