Charles Thomas
About Charles Thomas
Charles Thomas is a Technical Support Engineer Level 2 with extensive experience in cloud infrastructure and data optimization. He has worked for Zerto and Silk, and possesses a military background as a United States Marine Corps Veteran.
Work at Zerto
Charles Thomas has been employed at Zerto as a Technical Support Engineer - Level 2 since 2016. His role involves providing technical assistance and support for cloud infrastructure and application stacks. He has accumulated eight years of experience in this position, contributing to Zerto's reputation for effective customer support. His work focuses on optimizing cloud data platforms, which enhances performance and reduces costs for clients.
Current Role at Silk
In addition to his role at Zerto, Charles Thomas has been working at Silk as a Technical Support Engineer Level 3 since 2019. He has five years of experience in this position, where he continues to apply his skills in real-time data reduction and continuous resource optimization. His responsibilities include troubleshooting and resolving technical issues, ensuring that clients receive high-quality support.
Background and Education
Charles Thomas studied at Oscar A Carlson High School from 2003 to 2007. Following his education, he served in the United States Marine Corps, which provided him with a disciplined and strategic approach to his career in IT support. This military background has influenced his work ethic and problem-solving skills in technical roles.
Previous Experience at EMC
Before joining Zerto, Charles Thomas worked at EMC as a Customer Support & Field Service Engineer from 2013 to 2015. During his two years at EMC, he gained valuable experience in customer support, which laid the foundation for his subsequent roles in technical support. His time at EMC contributed to his understanding of cloud infrastructure and application stacks.
Technical Skills and Expertise
Charles Thomas possesses a strong skill set in optimizing cloud data platforms, focusing on performance enhancement and cost reduction. He is proficient in utilizing thin provisioning techniques, which improve cloud data management. His expertise in real-time data reduction and continuous resource optimization further supports his effectiveness in technical support roles.