Dennis Sosa
About Dennis Sosa
Dennis Sosa serves as the Manager of Technical Support at Zerto, where he has worked since 2021. He has extensive experience in technical support and account management, having held various roles at EMC and Zerto over his career.
Work at Zerto
Dennis Sosa has been employed at Zerto since 2021 as the Manager of Technical Support. In this role, he oversees technical support operations, ensuring customer satisfaction and efficient service delivery. Prior to his current position, he served as the Manager of Customer Care and Escalation Management at Zerto from 2016 to 2020. His experience at Zerto spans a total of seven years, contributing to the company's commitment to customer success.
Previous Experience at EMC
Dennis Sosa has extensive experience with EMC, where he held multiple roles over a span of several years. He worked as a Strategic Account Manager from 2008 to 2012, focusing on managing key accounts. Prior to that, he served as a Product Support Engineer from 2000 to 2005 and as a Technical Support Engineer from 2007 to 2008. Additionally, he was a Manufacturing Test Technician from 1998 to 2000 and a Customer Engineer from 2005 to 2007. He also held the position of District Service Manager from 2011 to 2015.
Experience at Vivint Solar
Dennis Sosa worked at Vivint Solar as a Sales Account Manager and Energy Consultant from 2016 to 2019. In this capacity, he was responsible for managing sales accounts and providing energy consulting services. His role involved engaging with customers to promote solar energy solutions and enhance customer awareness of renewable energy options.
Education and Expertise
Dennis Sosa studied at ITT Technical Institute, where he earned an Associate's degree in Engineering from 1996 to 1998. His educational background provides a foundation for his technical roles in the technology and energy sectors. His expertise encompasses technical support, customer care, and account management, developed through years of experience in various positions.