Derek Zheng
About Derek Zheng
Derek Zheng serves as the APJ Tech Lead & Trainer at Zerto and as a Customer Success Manager at Agora.io. He holds a Master's degree in Business Management and Project Management and has a background in Mechanical Engineering.
Work at Zerto
Derek Zheng has been employed at Zerto since 2017, serving as the APJ Tech Lead & Trainer. In this role, he is responsible for leading technical initiatives and providing training to enhance the skills of team members and clients. His tenure at Zerto spans over seven years, during which he has contributed to various projects and initiatives aimed at improving enterprise storage and virtualization solutions.
Work at Agora.io
Since 2019, Derek Zheng has also held the position of Customer Success Manager at Agora.io. In this capacity, he focuses on ensuring customer satisfaction and success with the company's products and services. His role involves managing customer relationships and providing support to enhance user experiences. He has been with Agora.io for five years, contributing to the company's growth and customer engagement strategies.
Education and Expertise
Derek Zheng holds a Master's degree in Business Management and Project Management from East China Normal University, where he studied from 2014 to 2016. He also earned a Bachelor's degree in Mechanical Engineering from Shanghai University, completing his studies from 2009 to 2013. His educational background equips him with a strong foundation in both technical and managerial aspects, complementing his expertise in enterprise storage and virtualization.
Previous Experience
Before his current roles, Derek Zheng worked as a Production Control Engineer at Bleum from 2013 to 2014. He then transitioned to EMC, where he served as a Technical Support Engineer from 2014 to 2017. These positions provided him with valuable experience in technical support and production management, further enhancing his skills in managing multiple tasks and performing under pressure.
Skills and Competencies
Derek Zheng is skilled in delivering presentations and conducting training sessions, demonstrating his ability to communicate complex technical concepts effectively. He is proficient in managing multiple tasks simultaneously, which is essential in his roles at Zerto and Agora.io. His expertise in enterprise storage and virtualization further supports his capabilities in the technology sector.