Gill Dermer
About Gill Dermer
Gill Dermer is a Support Engineer at Zerto, where he has worked since 2014, specializing in complex technical issue resolution and knowledge base development. He has a diverse background in technical support and customer retention across various companies and regions.
Work at Zerto
Gill Dermer has been employed at Zerto as a Support Engineer since 2014, contributing to the company for a decade in Boston, Massachusetts. In this role, he documents technical inquiries and plays a significant part in developing and reviewing content for the company's knowledge base. He specializes in resolving complex technical issues through various methods, including WebEx sessions, research, reproduction, and advanced troubleshooting, which encompasses logs analysis. His position involves direct collaboration with research and development teams, including development, quality assurance, pre/post sales, and product teams, to escalate and resolve technical issues effectively.
Technical Support Expertise
Gill Dermer provides technical support to Enterprise customers, Cloud Service Providers, and business partners utilizing Zerto for disaster recovery as a service (DRaaS) and inter-cloud disaster recovery (ICDR). His expertise includes resolving technical issues across multiple hypervisor environments, such as AWS, Hyper-V, and VMware. This experience allows him to address a wide range of technical challenges faced by clients in the disaster recovery sector.
Previous Work Experience
Before joining Zerto, Gill Dermer worked at several organizations in various technical and support roles. He was employed at Ness Technologies as a Professional Services Engineer from 2009 to 2013 in Teaneck, New Jersey. Prior to that, he served as Application and Hardware Technical Support at Calanit Carmon from 2007 to 2008 in Israel. He also worked at Dmg - Dsnr Media Group in Marketing and Customer Retention for one year in Ra'anana, Central District, Israel, from 2006 to 2007.
Education and Skills
While specific educational details are not provided, Gill Dermer's professional background indicates a strong foundation in technical support and engineering. His skills include advanced troubleshooting, logs analysis, and effective communication with various teams to resolve complex technical issues. His experience across different roles has equipped him with a comprehensive understanding of both technical and customer service aspects in the IT industry.