Glen Zannotti
About Glen Zannotti
Glen Zannotti is a Technical Support Manager with extensive experience in technical support and customer service. He has worked at Zerto since 2018 and previously held various roles at EMC for over 17 years.
Work at Zerto
Glen Zannotti has been serving as the Technical Support Manager at Zerto since 2018. In this role, he focuses on customer success and engagement, collaborating closely with key customers and partners to address and resolve technical issues. He plays a significant role in the Support Engineering team, reporting directly to the Vice President of Customer Success. His responsibilities include empowering his team to take action, demonstrating a high level of trust and responsibility within the organization.
Experience at EMC
Prior to his current position at Zerto, Glen Zannotti worked at EMC for a total of 14 years in various capacities. He began as a Symmetrix Product Support Engineer from 1995 to 1998, followed by a role as a Technical Support Engineer from 1998 to 2005. He then transitioned to a managerial position as Manager of Technical Support from 2005 to 2012. Additionally, he served as a New Product Introduction Project Manager and as a Product Program Manager from 2010 to 2015, showcasing a diverse range of technical and managerial expertise.
Education and Expertise
Glen Zannotti holds a Bachelor's degree in Computer Science from Worcester State University, where he studied from 1981 to 1985. His educational background provides a solid foundation for his extensive technical knowledge and skills. This combination of education and practical experience contributes to his effectiveness in customer service and technical support roles, particularly in his current position as Technical Support Manager.
Background
Glen Zannotti has built a career in technical support and management, primarily within the technology sector. His early career at EMC laid the groundwork for his expertise in customer support and technical problem-solving. Over the years, he has developed a reputation for his strong focus on customer success, which has been a consistent theme throughout his professional journey. His experience spans multiple roles, allowing him to gain a comprehensive understanding of the technical support landscape.