Joe Santos
About Joe Santos
Joe Santos is a Technical Support Engineer - Level 2 currently working at Zerto in Boston, Massachusetts. He has extensive experience in technical support and engineering roles, having worked for various companies including Oracle, HP, and 3Com over a career spanning several decades.
Current Role at Zerto
Joe Santos currently serves as a Technical Support Engineer - Level 2 at Zerto, a position he has held since 2021. He is based in Boston, Massachusetts, and has been with the company for a total of six years, including his previous role as a Technical Support Engineer from 2018 to 2021. In this capacity, he provides technical assistance and support for Zerto's products, ensuring customer satisfaction and effective resolution of technical issues.
Previous Experience at Zerto
Joe Santos worked at Zerto as a Technical Support Engineer from 2018 to 2021. During this time, he gained valuable experience in troubleshooting and supporting Zerto's solutions. His role involved direct interaction with customers, helping them navigate technical challenges and enhancing their understanding of the company's offerings.
Professional Background
Joe Santos has a diverse professional background in technical support and engineering. He has held various roles, including Pre Sales Engineer at IneoQuest Technologies, Inc. from 2012 to 2015, System Engineer at Oracle from 2015 to 2018, and Technical Support Engineer at 3Com from 1992 to 2003. His experience spans over two decades in the technology sector, covering multiple aspects of technical support and engineering.
Educational Qualifications
Joe Santos studied at Boston University, where he completed the Computer Career Program (CCP) with a focus on Network Computing. Additionally, he attended 3Com University, earning a Master of Network Science (MNS) in Computer Systems Networking and Telecommunications in 2000. His educational background provides a strong foundation for his technical roles in the industry.
Career Timeline
Joe Santos has a comprehensive career timeline that includes significant positions in various companies. He worked as a Quality Control Engineer at Novadata from 2004 to 2007, IT Manager at CTI Resource Management Services, Inc. from 2011 to 2013, and Partner Program Engineer at HP from 2007 to 2010. His extensive experience reflects a commitment to the technology field and a progression through various technical roles.