Joseph S. Lankowski
About Joseph S. Lankowski
Joseph S. Lankowski is a Technical Support Engineer L2 at Zerto, where he has worked since 2020 in Boston, MA. He provides technical support for Zerto's BC/DR software and collaborates with various teams to resolve client issues.
Work at Zerto
Joseph S. Lankowski has been employed at Zerto as a Technical Support Engineer Level 2 since 2020. In this role, he provides technical support for clients utilizing Zerto's business continuity and disaster recovery (BC/DR) software solutions. His work encompasses various platforms, including VMware, Hyper-V, AWS, and Azure. Lankowski collaborates with multiple teams, including Support, Quality Assurance (QA), Development, and Account teams, to effectively resolve client issues. He also participates in testing Beta and pre-release versions of Zerto products, contributing to the overall quality and functionality of the software.
Education and Expertise
Joseph S. Lankowski studied at the University of Massachusetts Boston from 1995 to 1999. He earned a Bachelor of Arts (BA) degree and also completed a Certificate in Management Information Systems during his time at the university. This educational background provides him with a solid foundation in technical support and information systems, which he applies in his current role at Zerto.
Technical Support Responsibilities
In his position as a Technical Support Engineer Level 2, Joseph S. Lankowski is responsible for managing the schedule of client cases. He determines priority levels for issues and negotiates expectations with customers to ensure timely resolutions. Additionally, he develops reviews for the knowledge base by thoroughly documenting issues and their resolutions, which aids in improving the support process and enhancing customer satisfaction.
Collaboration and Teamwork
Joseph S. Lankowski collaborates with various teams within Zerto to address client issues effectively. His interactions with Support, QA, Development, and Account teams facilitate a comprehensive approach to problem-solving. This teamwork is essential in delivering high-quality support to clients and ensuring that their needs are met in a timely manner.