Korey Marciniak
About Korey Marciniak
Korey Marciniak is a Support Operations Manager at Zerto, where he has worked since 2018. He has extensive experience in technical support and operations management, having held various positions in companies such as Dimension Data, Fuze, and Unidesk.
Current Role at Zerto
Korey Marciniak serves as the Support Operations Manager at Zerto, a position he has held since 2018. In this role, he is responsible for overseeing support operations, ensuring efficient service delivery, and enhancing customer satisfaction. His tenure at Zerto has spanned six years, during which he has contributed to the company's commitment to providing reliable technical support.
Previous Experience at Fuze
Before joining Zerto, Korey Marciniak worked at Fuze in various capacities. He served as the Customer Support Manager from 2015 to 2016, where he focused on managing customer support operations for seven months. Following this role, he transitioned to the position of Business Systems Program Manager for a brief period of two months in 2016. His experience at Fuze contributed to his expertise in customer support and operational management.
Experience at Dimension Data
Korey Marciniak began his career at Dimension Data, where he worked as an Insite Reactive Operator from 2007 to 2011. This four-year role took place in Johannesburg, Gauteng, South Africa. His responsibilities involved responding to client issues and ensuring service continuity, which laid the foundation for his future roles in technical support and operations management.
Educational Background
Korey Marciniak studied at Andover College, where he focused on Computer Systems. He completed his Associate's degree from 2004 to 2006. This educational background provided him with essential knowledge and skills in computer systems, which he has applied throughout his career in technical support and operations management.
Role at Unidesk
Prior to his current position at Zerto, Korey Marciniak worked at Unidesk as a Technical Support Manager from 2014 to 2015. During this one-year tenure in Marlborough, Massachusetts, he was responsible for managing technical support operations, further enhancing his expertise in the field.