Liam Hughes
About Liam Hughes
Liam Hughes is a Technical Support Engineer at Zerto, where he has worked since 2016. He has over eight years of experience in this role and is based in the Greater Boston Area.
Work at Zerto
Liam Hughes has been employed at Zerto since 2016, serving as a Technical Support Engineer. In this role, he provides technical assistance and support to customers, ensuring that their issues are resolved efficiently. His position involves troubleshooting software and hardware problems, guiding users through solutions, and maintaining high levels of customer satisfaction. Zerto is known for its data protection and disaster recovery solutions, and Hughes plays a crucial role in supporting these services.
Professional Experience
With eight years of experience in the technical support field, Liam Hughes has developed a strong skill set in customer service and technical troubleshooting. His tenure at Zerto has equipped him with in-depth knowledge of the company's products and services, enabling him to assist clients effectively. Hughes's experience in the Greater Boston Area contributes to his understanding of the regional market and customer needs.
Technical Skills
Liam Hughes possesses a range of technical skills relevant to his role as a Technical Support Engineer. These skills include problem-solving, software troubleshooting, and customer communication. His ability to diagnose issues and provide clear instructions is essential for resolving customer inquiries and enhancing user experience with Zerto's products.