Michael Graham
About Michael Graham
Michael Graham is a Technical Support Engineer at Zerto, where he has worked since 2021. He previously held positions at Workership and Advantage Data, and he holds a Bachelor's Degree in Information Technology and Computer Science from UMass Boston.
Work at Zerto
Michael Graham has been employed at Zerto as a Technical Support Engineer since 2021. In this role, he is responsible for providing technical assistance and support to customers, ensuring the effective use of Zerto's products and services. His position involves troubleshooting issues, resolving customer inquiries, and collaborating with various teams to enhance customer satisfaction. His experience in technical support contributes to Zerto's commitment to delivering reliable solutions in data protection and recovery.
Previous Experience in Data Science and IT Support
Before joining Zerto, Michael Graham gained valuable experience in the tech industry. He worked as a Data Science Intern at Workership for four months in 2019, where he was involved in data analysis and project support. Following this, he served as a Junior Sales Associate and IT Support at Advantage Data from 2019 to 2021. In this role, he provided IT support and assisted in sales operations, enhancing his technical and customer service skills.
Education and Expertise
Michael Graham earned a Bachelor’s Degree in Information Technology and Computer Science from UMass Boston, completing his studies from 2015 to 2019. His academic background equipped him with foundational knowledge in computer systems, programming, and data management. This education supports his current role in technical support, where he applies his expertise to solve complex technical issues and assist customers effectively.
Background
Michael Graham is based in Boston, Massachusetts. He began his career in the tech field while pursuing his degree at UMass Boston. His early experiences in data science and IT support laid the groundwork for his current position at Zerto. Michael's background reflects a commitment to developing his skills in technology and customer service, contributing to his professional growth in the industry.