Natalie Pratt
About Natalie Pratt
Natalie Pratt is a Technical Support Engineer with extensive experience in identifying software bugs. She has a Bachelor of Science in Electronics Engineering and Physics from Tel Aviv University and has worked at Zerto in Boston since 2016.
Work at Zerto
Natalie Pratt has been employed at Zerto since 2016, serving as a Technical Support Engineer. In this role, she provides technical assistance and support to clients, ensuring the effective use of Zerto's software solutions. She conducts multi-participant client-facing sessions in English, facilitating communication and problem resolution. Her experience at Zerto spans over eight years, during which she has developed a strong understanding of the company's products and services.
Education and Expertise
Natalie Pratt earned a Bachelor of Science degree in Electronics Engineering and Physics from Tel Aviv University, completing her studies from 2011 to 2017. This educational background has equipped her with a solid foundation in technical principles and practices. Her expertise includes knowledge of Linux and Windows network management commands, as well as an understanding of TCP/IP protocols and network components.
Background
Natalie Pratt has a background in technical support and engineering, with a focus on software bug recognition and discovery. Her experience in the field has enabled her to develop skills in troubleshooting and problem-solving, essential for her role as a Technical Support Engineer. She is based in Boston, Massachusetts, United States.
Technical Skills
Natalie possesses a range of technical skills relevant to her role. She is knowledgeable in virtualization principles and platforms, particularly VMware and Hyper-V. Additionally, she has familiarity with various storage methods, including RAID, SAN, and NAS. These skills contribute to her ability to support clients effectively and address complex technical issues.