Oshri Amery
About Oshri Amery
Oshri Amery is an Escalation Engineer at Zerto, where he has worked since 2019. He has held various roles within the company, including Customer Service Manager, Shift Lead, and Support Engineer, and he holds a Bachelor of Science in Computer Engineering from Shenkar.
Current Role as Escalation Engineer
Oshri Amery currently serves as an Escalation Engineer at Zerto, a position he has held since 2019. In this role, he addresses complex technical issues and provides advanced support to customers. His responsibilities include troubleshooting escalated cases and collaborating with various teams to ensure customer satisfaction. His extensive experience within the company allows him to leverage knowledge from previous roles to effectively resolve challenges.
Previous Experience at Zerto
Oshri Amery has held multiple positions at Zerto, contributing to his comprehensive understanding of customer service and technical support. He worked as a Support Engineer from 2016 to 2018, where he provided first-line support to customers. Following this, he served as a Shift Lead from 2018 to 2019, overseeing support operations. He then transitioned to the role of Customer Service Manager from 2020 to 2021, managing customer interactions and service delivery.
Education and Expertise
Oshri Amery earned a Bachelor of Science in Computer Engineering from Shenkar - Engineering, Design, Art, completing his studies from 2016 to 2020. This educational background provided him with a solid foundation in engineering principles and technical skills, which he applies in his current and past roles at Zerto. His academic training complements his professional experience in the tech industry.
Background
Oshri Amery has been involved in the technology sector since 2016, beginning his career at Zerto. His progression through various roles within the company highlights his commitment to professional growth and customer service excellence. His experience spans several key positions that have equipped him with a diverse skill set in technical support and customer management.