Robert Kady
About Robert Kady
Robert Kady is a Technical Support Engineer Level 2 with extensive experience in IT support and management. He has worked for various companies, including Zerto, Vertex Pharmaceuticals, and Puma, and possesses expertise in Symantec Endpoint Protection, VMware, and remote access technology.
Current Role at Zerto
Robert Kady has been employed at Zerto as a Technical Support Engineer Level 2 since 2017. In this role, he provides technical assistance and support to clients, ensuring the functionality and quality of software products. His responsibilities include troubleshooting issues, guiding users through technical problems, and collaborating with other teams to enhance customer satisfaction.
Previous Experience at Vertex Pharmaceuticals
Before joining Zerto, Robert Kady worked at Vertex Pharmaceuticals as a Client Support Analyst II from 2014 to 2016. During his tenure in Boston, Massachusetts, he focused on providing client support, addressing technical inquiries, and ensuring effective communication between clients and the technical team.
Career Background at Puma
Robert Kady served as a Senior Support Specialist at Puma from 2001 to 2012. Over the course of 11 years, he developed skills in client support and technical troubleshooting, contributing to the company's operational efficiency and customer service.
Technical Skills and Expertise
Robert Kady possesses a diverse technical skill set, including expertise in Symantec Endpoint Protection, VMware, and LANDesk. He is skilled in image creation, which enhances his technical capabilities. Additionally, he has experience in software testing and deployment, as well as remote access technology, allowing him to support distributed teams effectively.
Education and Training
Robert Kady studied at Northern Essex Community College, where he gained foundational knowledge that supports his career in technical support and IT. His education has contributed to his understanding of various technical concepts and practices.