Rodney Goodman
About Rodney Goodman
Rodney Goodman is a Technical Support Engineer at Zerto, specializing in Office 365, Azure Active Directory, and Exchange Online. He has over three decades of experience in various technical roles, including positions at Acuity Brands Lighting, HealthEquity, and the US Navy.
Work at Zerto
Rodney Goodman has been employed at Zerto as a Technical Support Engineer since 2022. In this role, he provides Level 2 support for the Zerto Virtual Replication Application. His responsibilities include troubleshooting technical issues and assisting customers in optimizing their use of Zerto's solutions. Working remotely, he leverages his extensive experience in network management and systems engineering to enhance customer satisfaction and support.
Previous Experience in Technical Support
Prior to joining Zerto, Rodney Goodman held various technical roles in multiple organizations. He worked as a Senior Systems Engineer at HealthEquity from 2018 to 2022, where he contributed to system management and support. His earlier positions include roles as a Messaging Engineer at Northwestern Mutual and as an Exchange Engineer at Johnson Financial Group, both of which provided him with significant experience in messaging systems.
Education and Expertise
Rodney Goodman studied Information Technology at Western International University, where he earned an Associate Degree from 2006 to 2009. He also completed MCSE/MCSA training in Windows 2000 in 2000. His expertise encompasses managing dynamic network environments and specialized knowledge in technologies such as Office 365, Azure Active Directory, and Exchange Online.
Background in Network Management
Rodney Goodman has a long history of working in network management and support. He served as a Lead Network Analyst at Acuity Brands Lighting for ten years, from 1999 to 2009, and later as a Database Administrator at the same company. His experience includes roles in various organizations, such as We Energies and Virtual Care Provider, Inc., where he focused on messaging and exchange systems.
Military Service
Rodney Goodman served in the United States Navy as a Cryptologic Technician from 1980 to 1991. His military service included assignments in Scotland, Spain, and aboard the USS Princeton (CG-59). This experience contributed to his technical skills and discipline, which he has applied throughout his subsequent career in technology and engineering.