Yaniv Norman
About Yaniv Norman
Yaniv Norman is a Dev Escalation Engineer at Zerto, where he has worked since 2021. He has extensive experience in technical support and holds degrees in Computer Software Engineering and Political Science from Afeka Tel Aviv Academic College and The Hebrew University of Jerusalem, respectively.
Current Role at Zerto
Yaniv Norman currently serves as a Dev Escalation Engineer at Zerto, a position he has held since 2021. In this role, he is responsible for addressing complex technical issues that require advanced troubleshooting skills. His work involves collaborating with various teams to ensure customer satisfaction and effective resolution of escalated cases. His experience in technical support enhances his ability to manage escalations efficiently.
Previous Experience at Zerto
Prior to his current role, Yaniv Norman worked at Zerto as a Technical Support Engineer from 2017 to 2019 and later as a Technical Support Engineer - Tier II from 2019 to 2021. In these positions, he provided technical assistance and support to customers, focusing on resolving issues related to Zerto's products and services. His tenure at Zerto contributed to his expertise in customer support within the information technology sector.
Background in Telecommunications and Technical Support
Yaniv Norman has a background in telecommunications and technical support, having worked at Bezeq The Israel Telecommunication Corp. as a Technical Support representative from 2010 to 2011. He also served at Partner Communications Company Ltd as a Technical Support professional in the Data Center from 2009 to 2010. His experience in these roles provided him with a solid foundation in customer service and technical troubleshooting.
Education and Expertise
Yaniv Norman holds a Bachelor's degree in Computer Software Engineering from Afeka Tel Aviv Academic College of Engineering, which he completed from 2014 to 2019. Additionally, he earned a Bachelor's degree in Political Science, Sociology, and Anthropology from The Hebrew University of Jerusalem from 2006 to 2009. His educational background complements his technical skills, including expertise in managing Active Directory, troubleshooting Windows servers, and SQL queries.
Experience in Government and Monitoring
Before entering the technology sector, Yaniv Norman worked as a Situation Room Operator at the Ministry of Foreign Affairs of Israel from 2007 to 2009. This role involved managing critical situations and providing timely information. He also gained experience as a Technical Support Engineer at 3M Electronic Monitoring Ltd. from 2014 to 2017, where he further developed his technical support skills.