Jacquelyn S.
About Jacquelyn S.
Jacquelyn S. is the Director of Customer Success at Ziflow with over 10 years of experience in SaaS and digital advertising.
Current Company and Position
Jacquelyn S. currently holds the position of Director of Customer Success at Ziflow. In her role, she focuses on fostering customer satisfaction, retention, and loyalty. Her tenure at Ziflow began in 2024.
Previous Experience at Way
Before joining Ziflow, Jacquelyn worked at Way as the Head of Customer Success from 2022 to 2024. During her time at Way, she played a key role in developing and implementing strategies to enhance customer satisfaction and loyalty in both Austin, Texas, and Paris, France.
Roles at Enboarder
Jacquelyn held several positions at Enboarder, starting as Customer Success Director - US from 2018 to 2021. She then advanced to Head of Customer Success - US from 2021 to 2022, followed by acting as the Global Head of Customer Success in 2022. Her innovative approaches significantly contributed to Enboarder's customer retention and satisfaction.
Experience at The Business Journals
Jacquelyn’s career includes extensive experience at The Business Journals, where she served in multiple roles. She began as a Client Services Manager in 2011, eventually becoming the Senior Manager of the Client Success Team by 2016. Her leadership in these roles was instrumental in driving client satisfaction and team performance.
Early Career at GroupM
Jacquelyn started her career at GroupM, where she worked from 2007 to 2011. Her roles included Assistant Broadcast Negotiator and later, Local Broadcast Negotiator. She gained valuable experience in digital advertising and customer service during this period.
Education and Expertise
Jacquelyn studied Marketing at the University of Missouri's Trulaske College of Business, where she earned a BA. Her academic background laid the foundation for her career in customer success and digital advertising. She has over 10 years of industry experience, with a focus on SaaS.