Brandon Raboy
About Brandon Raboy
Brandon Raboy is a Customer Support Engineer at Zilliant, where he has worked since 2022. He holds a Bachelor of Science in Computer Science from the University of the Pacific and has a strong focus on client implementation strategies and data integration.
Work at Zilliant
Brandon Raboy has been employed at Zilliant as a Customer Support Engineer since 2022. He operates remotely from Austin, Texas, and plays a pivotal role in customer support operations. His responsibilities include developing technical solutions and managing Customer Support JIRAs to improve service efficiency. He collaborates closely with the professional services team to customize client implementation strategies and assists in onboarding new customers to facilitate a smooth transition.
Education and Expertise
Brandon Raboy earned a Bachelor of Science in Computer Science from the University of the Pacific, where he studied from 2018 to 2022. His educational background in computer science provides him with the technical foundation necessary for his role in customer support. Prior to this, he attended Jesuit High Sacramento from 2014 to 2018, where he completed his high school education.
Background
Brandon Raboy has a background in computer science, which he applied in his current role as a Customer Support Engineer. His experience includes actively monitoring ETL processing to ensure effective data integration and transformation. He has a strong focus on risk management, proactively identifying and mitigating risks related to ongoing operations and new releases.
Achievements
In his role at Zilliant, Brandon Raboy has contributed to defining and executing the 24x7 customer support plan as part of the service level agreement (SLA). He plays a critical role in enhancing customer support operations through the development of technical solutions and effective communication with clients.