Frank Chiem
About Frank Chiem
Frank Chiem is a Business Operations Analyst specializing in Customer Success, currently employed at Zilliant. He has a strong background in operational procedures, achieving a 96% net renewal rate retention in 2022, and has held various roles in finance and operations across multiple companies.
Current Role at Zilliant
Frank Chiem currently serves as a Business Operations Analyst in the Customer Success department at Zilliant. He has been in this position since 2022 and is responsible for leading operational procedures that have contributed to a 96% net renewal rate retention in 2022. His role involves analyzing customer success metrics and implementing strategies to enhance customer satisfaction and retention.
Previous Experience at Zilliant
Prior to his current role, Frank Chiem worked at Zilliant as a Business Operations Analyst focusing on Solutions and Services for 7 months in 2022. He also held the position of Financial Analyst for 8 months from 2021 to 2022. During his time at Zilliant, he initiated the process of importing all renewal opportunities into Salesforce and created scalable dashboards and reports on Tableau to analyze key business metrics for senior leadership.
Professional Background
Frank Chiem has a diverse professional background in operations and finance. He worked as an Investment Operations Associate at Fisher Investments from 2018 to 2020. He also served as an Account Coordinator at Guideline for 11 months in 2021. Earlier in his career, he completed a Finance Internship at Valco Instruments Company for 2 months in 2016.
Education and Academic Achievements
Frank Chiem studied at Brown University, where he earned a Bachelor of Arts (B.A.) degree in Economics and Sociology. He also attended the University of Amsterdam, where he achieved a degree in Social Sciences. His educational background provides a strong foundation for his roles in business operations and analysis.
Personal Interests
In his free time, Frank Chiem enjoys watching Rockets games. He also writes articles on various topics for his personal website, showcasing his interests beyond his professional career.