Kim Rodriguez
About Kim Rodriguez
Kim Rodriguez serves as the Vice President of Solution and Technical Architecture at Zilliant, a position she has held since 2024. Previously, she held multiple leadership roles at Salesforce, where she managed significant global teams and championed diversity initiatives.
Work at Zilliant
Kim Rodriguez serves as the Vice President of Solution and Technical Architecture at Zilliant, a position she has held since 2024. In this role, she is responsible for overseeing the technical architecture and solution design aspects of the company's offerings. Her expertise in cloud solutions and architecture contributes to Zilliant's mission of delivering advanced pricing and sales solutions to its clients.
Previous Experience at Salesforce
Prior to her current role, Kim Rodriguez had an extensive career at Salesforce, where she held multiple leadership positions. She served as the Vice President of Global Sales Cloud Leader from 2021 to 2023, managing a significant Sales Cloud Annual Order Value of 5.8 billion. Her tenure also included roles as Senior Director of Success & Service Offerings, VP of Global Revenue Cloud & Emerging Business Leader, and Director of Service Cloud Practice, among others. She worked at Salesforce for over a decade, contributing to various aspects of cloud services and customer success.
Education and Expertise
Kim Rodriguez holds a Bachelor of Arts in Psychology from Rutgers University–New Brunswick and a Bachelor of Science in Computer Science from the same institution. Her educational background provides her with a unique blend of technical and interpersonal skills. Additionally, she is a Certified Service Cloud Consultant and possesses extensive knowledge of Knowledge-Centered Service (KCS) practices, enhancing her capabilities in service delivery and customer engagement.
Leadership and Achievements
During her time at Salesforce, Kim Rodriguez achieved notable leadership milestones, including managing the largest global Cloud team and achieving zero employee attrition in fiscal years 2021 and 2022. She led a global women's group within the company, focusing on diversity and inclusion initiatives. Her leadership style fostered an inclusive culture characterized by trust and open communication, resulting in high employee satisfaction scores across her teams.
Early Career and Roles
Before joining Salesforce, Kim Rodriguez worked in various roles that laid the foundation for her career in technology and client services. She served as a Client Advocate and Educational Outreach Program Lead at Family Service League and worked as an Information Security Consultant at Icons, Inc. Her early experiences contributed to her understanding of client needs and service delivery in diverse environments.