Steven Smith
About Steven Smith
Steven Smith serves as the Director of Customer Success at Zilliant, where he has worked since 2012. He specializes in prescriptive analytics and AI, focusing on B2B pricing and price optimization.
Work at Zilliant
Steven Smith has served as Director of Customer Success at Zilliant since 2012. In this role, he has focused on enhancing customer experience and retention through strategic initiatives. He implemented a high-touch success program that measures and confirms ROI for customers. Under his leadership, the Customer Success team achieved a net renewal rate exceeding 100% in 2021. His contributions have led to Zilliant being recognized by IDC in 2021 for 'Highest ROI and Best Customer Experience' in B2B-focused price optimization applications.
Education and Expertise
Steven Smith studied Finance at Texas Christian University, where he earned a Bachelor of Business Administration (BBA) from 1993 to 1997. His educational background provides a strong foundation for his expertise in prescriptive analytics and artificial intelligence, particularly in the context of B2B pricing and price optimization. This knowledge has been instrumental in his role at Zilliant, where he applies analytical techniques to drive customer success.
Background
Prior to his tenure at Zilliant, Steven Smith worked at Accenture as a Senior Manager from 1998 to 2008. His decade-long experience at Accenture equipped him with valuable skills in project management and client relations, which he has since applied in his current role. His background in consulting has contributed to his ability to lead teams effectively and manage customer success initiatives.
Achievements
Throughout his career at Zilliant, Steven Smith has made significant contributions to improving Net Promoter Scores (NPS) over the past three years. His effective team leadership and program management have been key factors in this improvement. Additionally, he played a pivotal role in the development of Zilliant's customer success strategies, which have been recognized for their impact on customer experience and retention.