John Ruberto
About John Ruberto
John Ruberto is an Implementation Manager at Zingtree, with a diverse background in project coordination, fraud investigation, and knowledge management. He has held various roles at notable companies such as Capital One, Experian, and HayssenSandiacre, contributing significantly to operational change and implementation processes.
Work at Zingtree
John Ruberto currently serves as the Implementation Manager at Zingtree, a role he has held since 2022. In this position, he has played a significant role in assisting enterprises with the adoption of Zingtree's Interactive Decision Tree solution. His efforts have focused on enhancing the performance of agents and colleagues, contributing to the overall effectiveness of the implementation process.
Previous Experience in Project Coordination
Prior to his role at Zingtree, John Ruberto accumulated extensive experience in project coordination. He worked at Capital One as a Project Coordinator from 2002 to 2004, where he was based in Nottingham. His career at Capital One continued for a decade in various roles, including Fraud Investigation Specialist and New Business Agent. This background has provided him with a solid foundation in managing projects and operational processes.
Background in Knowledge Management
John Ruberto has a strong background in knowledge management, having held multiple positions in this field. He was a Knowledge Manager at Experian from 2018 to 2021 and previously served as a Knowledge Manager at Smart DCC for 11 months in 2021 to 2022. His experience in knowledge management has equipped him with skills in process guidance and operational change, which he has leveraged in his current role.
Education and Qualifications
John Ruberto studied Electrical and Electronics Engineering at Scuola superiore Alessandro Volta, where he achieved a Diploma from 1990 to 1996. This educational background has contributed to his technical expertise and understanding of engineering principles, which are relevant to his roles in project management and implementation.
Career Progression and Expertise
John Ruberto's career progression reflects a diverse range of roles that span project coordination, fraud investigation, and knowledge management. His experience includes positions at Halliburton as a Coil Tubing Operator and service roles in the military as a Military Police Officer. This varied background provides him with a unique perspective on operational change and implementation, enhancing his effectiveness in his current position.