Juan Jaysingh
About Juan Jaysingh
Juan Jaysingh is the CEO and Board Director of Zingtree, where he leads initiatives to enhance customer support through AI-enabled solutions. He has a background in business development and has held various leadership roles across multiple companies, including founding ZeeMee and serving as a board member at Time2Talk.
Current Role at Zingtree
Juan Jaysingh serves as the CEO and Board Director at Zingtree, a position he has held since 2020. In this role, he leads initiatives that focus on improving business outcomes for call centers, specifically targeting metrics such as Average Handle Time (AHT) and First Contact Resolution (FCR). He oversees a no-code software solution that enables customers to create and manage agent scripts and workflows efficiently. His leadership aims to enhance customer support by addressing issues promptly through innovative solutions.
Previous Experience
Prior to his current position, Juan Jaysingh held various roles that contributed to his expertise in business development and technology. He worked as a Business Development Associate at Aronson & Company from 2006 to 2008 and later as a Business Development Manager at Infinite Computer Solutions from 2008 to 2010. He also served as a Consultant at Verizon during the same period. Additionally, he was the Owner and Chief Commercial Officer at UTR Sports from 2018 to 2019 and a Board Member at Time2Talk from 2021 to 2023.
Education and Background
Juan Jaysingh studied at Georgetown Preparatory School and later attended American University, where he focused on Marketing, Management, and Finance. He received full tennis scholarships at both institutions, highlighting his athletic achievements. Juan immigrated to the United States alone at the age of 14, demonstrating resilience and determination in his early life.
Entrepreneurial Ventures
Juan founded ZeeMee, a social media community platform designed for high school students, and served as its CEO and Board Member from 2014 to 2018. Under his leadership, ZeeMee gained recognition, being named to the inaugural CNBC Upstart 25 in 2017. His experience in founding and managing technology-driven platforms has been instrumental in shaping his approach to customer experience and business development.
Achievements in Customer Experience
At Zingtree, Juan Jaysingh has played a key role in transforming self-service options and implementing AI solutions for over 600 global enterprises. His focus on reducing contact center volumes and enhancing customer satisfaction through AI-enabled interactions reflects his commitment to improving customer experience. His strategic vision aligns with Zingtree's mission to streamline customer support processes.