Marcus Torres
About Marcus Torres
Marcus Torres is a Senior Enterprise Customer Success Manager with extensive experience in customer success and relationship management, particularly in B2B SaaS companies. He has held various roles at Bloomfire and Zingtree, focusing on delivering exceptional customer experiences and fostering long-term partnerships.
Current Role at Zingtree
Marcus Torres currently serves as the Senior Enterprise Customer Success Manager at Zingtree. He has been in this role since 2024, where he is responsible for overseeing customer success initiatives and ensuring that the customer success teams deliver a best-in-class experience. His focus is on cultivating lasting customer relationships that drive revenue growth through mutually beneficial partnerships.
Previous Experience at Bloomfire
Prior to his current role, Marcus Torres worked at Bloomfire for a total of four years in various capacities. He began as a Customer Success Specialist in 2017, then progressed to Senior Customer Success Manager from 2019 to 2021, and later served as Senior Enterprise Customer Success Manager from 2021 to 2023. His experience at Bloomfire contributed significantly to his expertise in customer success and relationship management.
Career Background
Marcus Torres has a diverse career background that includes roles in customer success, sales, and marketing. He worked at Total Quality Logistics as a Logistics Account Executive and at TrueCar, Inc. as an Account Manager. Additionally, he held positions at Sprinklr as a Success Analyst and at Main Street Hub as a Marketing Consultant. His varied experience has equipped him with a comprehensive understanding of customer needs across different industries.
Education and Expertise
Marcus Torres earned a Bachelor's degree in Communications from Texas State University, where he studied from 2007 to 2013. His educational background, combined with over a decade of experience in customer success and relationship management, particularly in B2B SaaS companies, has established him as a knowledgeable professional in his field. He is committed to setting industry standards in customer success.
Skills and Professional Attributes
Marcus Torres is recognized for his exceptional interpersonal communication skills and his ability to excel in both collaborative team environments and independent work. He is dedicated to ensuring that his customer success teams achieve their goals and maintain high standards of service. His focus on building strong customer relationships has been a key factor in driving revenue growth for the organizations he has worked with.