Stephanie S.
About Stephanie S.
Stephanie S. is a Technical Support Manager at Ziosk, where she has worked since 2019 in the Dallas/Fort Worth Area. She has extensive experience in technical support and system administration, having previously worked at Veri-Tax for seven years.
Work at Ziosk
Stephanie S. has served as the Technical Support Manager at Ziosk since 2019. In this role, she is responsible for overseeing technical support operations within the Dallas/Fort Worth area. Her position involves managing support teams and ensuring the effective resolution of technical issues related to Ziosk's products and services.
Previous Experience at Veri-Tax
Before joining Ziosk, Stephanie worked at Veri-Tax from 2012 to 2019 as a Junior Systems Administrator and Desktop Support Analyst. During her seven years at Veri-Tax, she gained valuable experience in IT support and systems administration, contributing to the company's technical infrastructure.
Education and Expertise
Stephanie studied at multiple institutions, including Santa Ana College, Cerritos College, and El Camino College. Her educational background has equipped her with a solid foundation in technical support and systems management. She is familiar with disaster recovery solutions, specifically Zerto, and possesses hands-on experience with VoIP systems and network security tools.
Technical Skills and Tools
Stephanie has developed expertise in various technical tools and systems. She is experienced in using Solarwinds Network Performance Monitor for network management and has utilized Powershell for configuring and managing Active Directory and Exchange environments. Additionally, she has managed virtual systems using Dell PowerEdge servers connected to Dell Equallogic SANs.
Network Security and Management Experience
Stephanie is knowledgeable in network security, having worked with tools such as Webroot AV and Websense/Forcepoint. Her experience in network security and management complements her technical support role, allowing her to address security concerns effectively while managing technical operations.