Denise Wilkerson
About Denise Wilkerson
Denise Wilkerson serves as the Member Services Coordinator at Zipcar, where she plays a key role in analyzing operational issues and managing member communications. With a diverse background in various roles, including international recruitment and mental health services, she has contributed significantly to organizational efficiency and member satisfaction.
Current Role at Zipcar
Denise Wilkerson serves as the Member Services Coordinator at Zipcar since 2019. In this role, she analyzes operational lapses and provides feedback to mitigate member impact. She is responsible for driving member communications during escalated situations, ensuring effective resolution and member satisfaction. Additionally, she acts as a gatekeeper for member charges, reimbursements, refunds, and credits, particularly during escalations or operational needs.
Previous Experience in Recruitment and Operations
Denise Wilkerson has a diverse background in recruitment and operations. She worked as the International Recruitment Manager at ComPsych from 2008 to 2011. Prior to that, she served as Operations Manager at Open Books from 2011 to 2018. Her experience also includes a temporary position as File Clerk at Bollinger Connolly Krause LLC in 2018 and as AGM-Operations at Tory Burch for one month in the same year.
Background in Mental Health and Customer Service
Denise Wilkerson has a background in mental health and customer service. She worked as a Mental Health Professional at Thresholds from 2000 to 2007. Additionally, she gained customer service experience as an Usher/Guest Services at The Madison Square Garden Company from 2012 to 2016 and as a Team Member at HomeMade Pizza Company in 2008.
Achievements at Zipcar
Denise Wilkerson identified and reported a significant internal fraud situation at Zipcar, which resulted in saving the company $1.5 million. Her actions ensured that 80,000 members were charged their monthly fees, highlighting her role in maintaining operational integrity.
Volunteer Work at PAWS Chicago
Denise Wilkerson has been actively volunteering at PAWS Chicago since 2018. Her commitment to animal welfare demonstrates her dedication to community service alongside her professional responsibilities.