Emma Linnane
About Emma Linnane
Emma Linnane is a Risk & Fraud Manager at Zipcar, where she has worked since 2022. She has a background in customer service and forensics, with previous roles at Zipcar and Lifetime Brands, and holds an Associate of Arts in Digital and Computer Forensics.
Current Role as Risk & Fraud Manager
Emma Linnane has been serving as the Risk & Fraud Manager at Zipcar since 2022. In this role, she is responsible for identifying and mitigating risks associated with fraud within the organization. Her expertise in risk management is essential for maintaining the integrity of Zipcar's operations and protecting customer data.
Experience at Zipcar
Emma Linnane has held multiple positions at Zipcar, starting as a Member Services Coordinator from 2019 to 2020, followed by a role as Member Services Supervisor from 2020 to 2021. She later worked as a Vehicle Claims and Operations Analyst from 2021 to 2022. Her progressive roles at Zipcar demonstrate her growth and adaptability within the company.
Educational Background in Digital Forensics
Emma Linnane studied Digital and Computer Forensics and Investigations at Bunker Hill Community College, where she earned an Associate of Arts degree from 2018 to 2021. This educational background provides her with a strong foundation in analyzing and addressing digital security issues.
Previous Experience in Customer Service
Before her current role, Emma Linnane gained valuable experience in customer service. She worked at Lifetime Brands as a Customer Service Representative from 2016 to 2017 and later as a Customer Service Team Lead from 2017 to 2019. These roles equipped her with skills in managing customer relationships and resolving issues effectively.
Internship and Early Career Development
Emma Linnane completed internships at Somerville Media Center in 2018 and at 95.9 WATD FM in 2016. These experiences contributed to her professional development and provided her with insights into media and customer engagement.