Freya Hudson
About Freya Hudson
Freya Hudson is a Member Services Expert at Zipcar, where she has worked since 2018. She has a background in healthcare and customer service, with previous roles at NHS and Balfour Beatty plc.
Work at Zipcar
Freya Hudson has been employed at Zipcar as a Member Services Expert since 2018. In this role, she collaborates with various teams to implement business improvement projects that enhance member satisfaction. Her responsibilities include analyzing operational lapses to identify potential improvements for the member experience. This focus on operational efficiency and member engagement contributes to the overall success of Zipcar's service delivery.
Previous Experience in Healthcare
Freya Hudson has a background in healthcare, having worked as a Student Nurse at the NHS from 2014 to 2017 in Northampton. She also served as an Emergency Nurse Assistant at Oxford Health NHS Foundation Trust from 2013 to 2017 in Henley-on-Thames. This experience provided her with valuable insights into patient care and healthcare operations.
Experience in Customer Service and Administration
Prior to her role at Zipcar, Freya Hudson worked in various customer service and administrative positions. She was a Contract Administrator at Balfour Beatty plc for 8 months in 2017 and spent 3 years in customer service at Sainsbury's from 2010 to 2013 in Winnersh. Additionally, she worked as a Temporary Office Admin at Bucks and Berks Recruitment for 3 months in 2017. These roles contributed to her skills in communication and operational management.
Education and Qualifications
Freya Hudson studied Health and Social Care at Berkshire College of Agriculture, achieving an Extended Diploma from 2011 to 2013. She then attended the University of Northampton, where she earned a Diploma of Higher Education in Healthcare from 2014 to 2017. Her educational background supports her professional roles in both healthcare and customer service.
Early Education Background
Freya Hudson's early education includes time at Bearwood College from 2006 to 2010, Raymond J Fisher Middle School from 2005 to 2006, and Louise Van Meter Elementary School from 2003 to 2005. This foundational education provided her with the skills necessary for her later academic and professional achievements.