Katie Adams (She/Her)
About Katie Adams (She/Her)
Katie Adams is a Member Services Coordinator at Zipcar, where she has worked since 2020. She holds a Bachelor's degree in Communication and Media Studies from Seattle University and has experience in various roles related to customer service and social media management.
Work at Zipcar
Katie Adams has served as a Member Services Coordinator at Zipcar since 2020. In her role, she has focused on enhancing member satisfaction by identifying proactive measures to reduce member contact. She has collaborated with Operations to develop solutions that minimize member impact. Additionally, she has worked closely with the Member Services Manager and Supervisor to implement projects aimed at improving overall member experience.
Education and Expertise
Katie Adams studied at Seattle University from 2014 to 2018, where she earned a Bachelor's degree in Communication and Media Studies. Prior to her university education, she completed her high school education at Mercy High School in Burlingame, California, from 2010 to 2014. Her academic background has equipped her with skills relevant to her roles in member services and social media management.
Background
Katie Adams has a diverse professional background, having worked in various roles across different organizations. She began her career as a Sales Associate at Gap Inc. in 2014 and later held positions such as Hostess at The Cheesecake Factory and Lead Guest Services Associate at European Wax Center. Her experience also includes internships in marketing and social media, notably at VINA and the Peninsula Museum of Art.
Previous Work Experience
Before joining Zipcar, Katie Adams held several positions that contributed to her expertise in customer service and social media. She worked as a Contract Social Media Manager at Journeous for two months in 2019 and served as a Social Media Coordinator Intern at the Peninsula Museum of Art from 2018 to 2019. Additionally, she was a Customer Service Specialist at Snap! Raise for two months in 2020.
Achievements in Member Services
In her current role at Zipcar, Katie Adams has successfully developed and implemented projects that enhance member satisfaction. Her collaborative approach with the Member Services Manager and Supervisor has led to effective solutions that address member needs and improve overall service quality.