Keva Smith
About Keva Smith
Keva Smith is a Member Services Coordinator at Zipcar, where she has worked since 2016 in the Washington D.C. Metro Area. She holds a Bachelor's degree in Hospitality Administration/Management from the University of the District of Columbia and has extensive experience in customer service and management roles.
Work at Zipcar
Keva Smith has served as a Member Services Coordinator at Zipcar since 2016. In this role, Smith is responsible for managing member inquiries and enhancing customer service experiences. Based in the Washington D.C. Metro Area, Smith has accumulated eight years of experience in this position, contributing to the operational success of the organization.
Education and Expertise
Keva Smith holds a Bachelor's degree in Hospitality Administration/Management from the University of the District of Columbia, where she studied from 2016 to 2022. Additionally, she has pursued studies in Meeting and Event Planning at The George Washington University. Smith also has a background in Elementary Education and Teaching, having studied at the University of the District of Columbia from 2006 to 2007.
Background
Keva Smith's professional background includes various roles in the service industry. Prior to her current position at Zipcar, she worked as an Assistant Manager at Potbelly Sandwich Works from 2008 to 2013. She also held positions at car2go N.A., LLC as Member Services and Marketing Associate, and served as a Supervisor at Nando's PERi-PERi USA from 2013 to 2014.
Previous Work Experience
Before joining Zipcar, Keva Smith gained valuable experience in customer service and management. She worked at car2go N.A., LLC in two capacities: as a Member Services representative from 2015 to 2016 and as a Marketing Associate from 2013 to 2015. Her role at Nando's PERi-PERi USA as a Supervisor from 2013 to 2014 further developed her leadership skills in the food service sector.
High School Education
Keva Smith completed her high school education at Coolidge Senior High School, where she earned her diploma from 2002 to 2006. This foundational education set the stage for her subsequent studies and career in hospitality and management.