Maria Veneno
About Maria Veneno
Maria Veneno is a Customer Service Agent with extensive experience at Avis Budget Group and Zipcar, where she has worked since 2014 and 2015 respectively. She specializes in customer support, social media engagement, and account management, and has a diverse educational background in Art and various fields from institutions in Germany and Spain.
Work at Zipcar
Maria Veneno has served as a Customer Service Agent at Zipcar since 2014, accumulating ten years of experience in this role. Based in Boston, Massachusetts, she is responsible for activating and deactivating member accounts and verifying documentation such as driver licenses and bank accounts for Zipcar members. Additionally, she handles customer feedback through the Medallia Global Support system, ensuring that member concerns are addressed effectively. Her role also includes providing social media support, particularly on Facebook, enhancing customer engagement and satisfaction.
Current Role at Avis Budget Group
Since 2015, Maria Veneno has worked at Avis Budget Group as a Customer Service Agent Plus and as a Customer Service and Reservation Agent with Back Office Support. Her tenure of nine years in Parsippany, New Jersey, involves assisting customers with reservations and providing comprehensive support to enhance their experience. Her dual role emphasizes her versatility and commitment to customer service excellence within the organization.
Previous Work Experience
Maria Veneno has a diverse work history that includes a position as a Seller at Fyord - Multitrade S.a. in Barcelona for two months in 2014. She also worked as a Server and Hostess at Fuldwerk Gmbh in Berlin from 2012 to 2013 for nine months. These roles contributed to her customer service skills and adaptability in various environments.
Education and Expertise
Maria Veneno has pursued higher education at several institutions. She studied at Universitat Autònoma De Barcelona, where she earned a Bachelor's degree from 2010 to 2014. Additionally, she attended Humboldt University of Berlin and Freie Universität Berlin, achieving Bachelor's degrees from 2012 to 2013. Her educational background provides her with a solid foundation in various disciplines, enhancing her professional capabilities.