Matthew Pearce
About Matthew Pearce
Matthew Pearce is a Senior Member Services Specialist at Zipcar, where he has worked since 2016. He has a background in member services and social media strategy, and holds a Master's degree in Biodiversity Conservation from Bournemouth University.
Current Role at Zipcar
Matthew Pearce holds the position of Senior Member Services Specialist at Zipcar, a role he has maintained since 2016. In this capacity, he is responsible for enhancing member experiences and ensuring high levels of customer satisfaction. His tenure at Zipcar spans over eight years, during which he has developed a deep understanding of member needs and company operations.
Previous Experience at Zipcar
Matthew Pearce previously worked at Zipcar in various capacities. He served as a Member Services Associate for eight months in 2015 and transitioned to the role of Member Services Specialist for five months later that same year. His involvement in these roles contributed to his expertise in member engagement and service delivery.
Experience at Asda
Matthew Pearce has a background in logistics and customer service from his time at Asda. He worked as a Delivery Driver for a total of six years, with two separate stints: from 2007 to 2012 and again from 2013 to 2014. This experience provided him with skills in customer interaction and operational efficiency.
Education and Expertise
Matthew Pearce earned a Master’s Degree in Biodiversity Conservation from Bournemouth University, studying from 2010 to 2011. Prior to that, he obtained a Bachelor’s Degree in Biology/Biological Sciences from the University of Exeter, where he studied from 2006 to 2010. His educational background supports his analytical skills and understanding of environmental issues.
Social Media Leadership at Zipcar UK
In addition to his member services role, Matthew Pearce serves as the Social Media Lead for Zipcar UK. He oversees the company's social media strategy and engagement, playing a key role in enhancing the brand's online presence and interaction with both current and potential members.