Meg Downey
About Meg Downey
Meg Downey is a Customer Success Manager at Zipcar, where she has worked since 2016. She has a background in communication and has held various roles in the company and in the media sector.
Current Role as Customer Success Manager
Meg Downey has been serving as a Customer Success Manager at Zipcar since 2016. In this role, she focuses on ensuring customer satisfaction and fostering positive relationships with clients. Her responsibilities include addressing customer inquiries, managing feedback, and implementing strategies to enhance the overall customer experience. Downey's position is crucial in maintaining Zipcar's commitment to providing excellent service in the car-sharing industry.
Previous Experience at Zipcar
Before her current role, Meg Downey worked at Zipcar in various capacities. She served as a Project Specialist for Fastfleet By Zipcar from 2014 to 2016, contributing to projects aimed at improving operational efficiency. Additionally, she was a Coordinator for the Zipcar University Team from 2013 to 2014, where she played a role in engaging university students with Zipcar's services. Her experience at Zipcar spans over four years.
Background in Media and Communications
Prior to her tenure at Zipcar, Meg Downey worked at WHDH-TV as a News Coordinator from 2006 to 2013. In this role, she was involved in coordinating news coverage and supporting the newsroom's operations. This experience in the media sector provided her with skills in communication and project management, which she later applied in her roles at Zipcar.
Educational Background
Meg Downey earned a Bachelor of Science degree in Communication from North Carolina State University. She attended the university from 2002 to 2006, where she developed a strong foundation in communication principles and practices. Additionally, she completed her high school education at Hingham High School, which set the stage for her further academic pursuits.