Nicole Burke
About Nicole Burke
Nicole Burke is a Member Service Coordinator at Zipcar, where she has worked since 2021. With over 10 years of experience in customer service, she previously held roles at Uber Freight and TransUnion, focusing on member inquiries and escalations.
Current Role at Zipcar
Nicole Burke serves as a Member Service Coordinator at Zipcar, a position she has held since 2021. In this role, she manages member inquiries and escalations using Zendesk, ensuring effective communication and resolution of issues. Burke collaborates closely with her team and direct manager to address member concerns promptly. Her focus on customer service and operational efficiency contributes to the overall member experience at Zipcar.
Previous Experience at Uber Freight
Before joining Zipcar, Nicole Burke worked at Uber Freight as an Escalation Specialist from 2018 to 2022. During her four years in this role, she operated in the Greater Chicago Area and was responsible for addressing complex member issues. Her experience at Uber Freight enhanced her skills in customer service and problem resolution within the logistics sector.
Background in Customer Service
Nicole Burke has over 10 years of experience in customer service roles, with a particular emphasis on billing expertise. Her career has included positions that required strong communication skills and the ability to resolve customer inquiries effectively. This extensive background has equipped her with the knowledge and skills necessary to excel in her current role.
Education and Qualifications
Nicole Burke graduated from Thornton Fractional South High School, where she earned her High School Diploma from 2003 to 2007. This foundational education provided her with essential skills that she has built upon throughout her career in customer service and logistics.
Experience at TransUnion
Prior to her role at Uber Freight, Nicole Burke worked as a File Clerk at TransUnion from 2015 to 2017. In this position, she gained valuable experience in data management and administrative support, which contributed to her overall professional development in customer service.