Trish Le
About Trish Le
Trish Le serves as the Help Desk Supervisor at Zipcar, bringing extensive experience in IT support and operations. With a background that includes roles at Wayfair and Clark University, she focuses on continuous improvement in helpdesk operations and possesses expertise in cloud services and IT security.
Current Role at Zipcar
Trish Le serves as a Help Desk Supervisor at Zipcar, a position she has held since 2021. In this role, she focuses on continuous improvement in helpdesk operations, aiming for service excellence. Her responsibilities include overseeing the helpdesk team, managing support requests, and ensuring efficient resolution of technical issues. Trish's leadership contributes to enhancing user experience and operational efficiency within the organization.
Previous Experience in IT Support
Trish Le has extensive experience in IT support roles. She worked at Wayfair as an IT Support Engineer from 2016 to 2017 and previously as an IT Support Engineer Intern in 2015. Additionally, she spent three years as a Technical Operations Specialist at JDL Corporate Interiors, Inc. from 2017 to 2020. Her earlier roles at Clark University included positions such as Sr Desktop Support Tech and Endpoint System Tech, where she developed her technical skills and supported various IT functions.
Education and Certifications
Trish Le earned her Bachelor’s Degree in Computer Science from Clark University, where she studied from 2012 to 2016. Her educational background laid the foundation for her career in IT support. She is also certified in Microsoft Azure Fundamentals, which highlights her expertise in cloud services and enhances her qualifications in the IT field.
Technical Skills and Expertise
Trish Le possesses strong technical skills, particularly in managing Mobile Device Management (MDM) systems, which enhance organizational IT security and efficiency. She has a robust background in backend IT infrastructure, contributing to effective technical support solutions. Her experience includes collaborating with various departments to improve organizational processes, demonstrating her strong cross-functional teamwork skills.
Early Career and Development
Trish Le began her career in IT at Clark University, where she held multiple roles, including Help Desk Consultant, Desktop Computing Assistant, and ITS Temp. These positions provided her with foundational experience in technical support and customer service. Her early career experiences helped shape her approach to IT support and established her commitment to service excellence.