Pavithra Manoharan
About Pavithra Manoharan
Pavithra Manoharan is the Lead Customer Success at Zluri, with a background in customer success roles at Freshworks and ZoomInfo. She holds a Bachelor's degree in Electrical, Electronics and Communications Engineering and is a certified Project Management Professional.
Current Role at Zluri
Pavithra Manoharan serves as the Lead Customer Success at Zluri, a position she has held since 2022. In this role, she focuses on enhancing customer experience and ensuring client satisfaction. Her responsibilities include developing strategic solutions and implementing best practices for customer success. Pavithra's expertise in customer experience management and analytics contributes to her effectiveness in this position.
Previous Experience in Customer Success
Before joining Zluri, Pavithra worked at ZoomInfo as a Customer Success Lead from 2021 to 2022. Her career in customer success began at Freshworks, where she held multiple roles, including Customer Success Specialist and Customer Success Manager, from 2018 to 2021. This progression allowed her to gain extensive experience in managing customer relationships and driving satisfaction across various industries.
Background in Sales and Retail
Pavithra has a diverse background that includes significant experience in sales and retail. She worked at Amazon as a Retail Business Associate from 2015 to 2018, where she developed skills in customer engagement and sales strategies. Additionally, her early career included a role as a Sales Development Representative at Freshworks, which further solidified her foundation in customer-centric roles.
Education and Professional Certification
Pavithra holds a Bachelor of Engineering (BEng) degree in Electrical, Electronics and Communications Engineering from Anna University, which she completed from 2010 to 2014. She is also a certified Project Management Professional from the University of California, Irvine. This educational background, combined with her certifications, enhances her ability to manage projects and deliver customer success.
Industry Experience
Pavithra has accumulated experience across various sectors, including banking, e-commerce, and SaaS. Her roles in these industries have equipped her with a comprehensive understanding of customer needs and pain points. This diverse experience informs her approach to solving complex issues and improving customer experiences.