Bridget (Oswald) A.
About Bridget (Oswald) A.
Bridget A. is a Patient Support Specialist at ZoomCare, known for her ability to thrive in fast-paced environments. She has a diverse work history, including roles in customer service and quality assurance, and a passion for collecting Teddy Ruxpin toys.
Work at ZOOM+Care
Bridget A. serves as a Patient Support Specialist at ZOOM+Care, a role she has held since 2021. In this position, she manages high-volume customer interactions, handling up to 90 calls daily. Bridget engages in live messaging between departments to facilitate seamless customer service and medical scheduling. Her experience in a fast-paced environment allows her to adapt quickly to changes, which is essential for her role in patient support.
Previous Employment Experience
Bridget A. has a diverse work history prior to her current role at ZOOM+Care. She worked at Sock It to Me in various capacities, including Kiosk Superstar, Quality Assurance Quality Control, Kiosk Assistant Manager, and Kiosk Lead Manager, from 2015 to 2020. Additionally, she held positions as a Cashier at Sprouts Farmers Market, a Team Member at TOYS 'R' US, a Hardlines Sales Floor Team Member at Target, and a Theatre Team Member at Cinemark.
Education and Expertise
Bridget A. completed her high school education at Santa Teresa High School from 2007 to 2011. She furthered her studies at West Valley College, focusing on Art/Art Studies from 2012 to 2013. This educational background supports her expertise in customer service and communication, which are vital in her role as a Patient Support Specialist.
Skills and Personal Interests
Bridget A. thrives in fast-paced environments and embraces change, which she likens to wearing a new pair of fancy glasses. She has a passion for collecting Teddy Ruxpin toys, a topic she often discusses with colleagues. Her ability to manage high call volumes and engage effectively with customers highlights her strong communication skills and adaptability.