Josh Opper
About Josh Opper
Josh Opper serves as the Benefits Team Supervisor at ZOOM+Care, where he has worked since 2020. He holds a Bachelor of Science in Social Sciences and Business Administration from Warner Pacific College and has extensive experience in customer engagement and retention strategies.
Work at ZOOM+Care
Josh Opper has served as the Benefits Team Supervisor at ZOOM+Care since 2020. In this role, he oversees the benefits team, ensuring effective management and delivery of benefits services. His responsibilities include implementing customer retention strategies and enhancing customer engagement. His experience in the telecommunications industry supports his current work in healthcare benefits, allowing him to apply relevant skills to improve team performance and client satisfaction.
Education and Expertise
Josh Opper studied at Warner Pacific College, where he earned two Bachelor of Science degrees in Social Sciences and Business Administration and Management from 2001 to 2004. His educational background provides a solid foundation for his roles in management and customer service. He possesses expertise in customer retention strategies and has developed a diverse skill set that includes sales and cold calling, which are essential for proactive customer engagement.
Background
Before joining ZOOM+Care, Josh Opper worked at Charter Communications as a Billing Supervisor from 2010 to 2019. His nine years in the telecommunications sector equipped him with valuable insights into customer service and operational management. Prior to that, he served as an Assistant Manager at Enterprise Rent-A-Car from 2007 to 2010, where he gained experience in team leadership and customer relations.
Achievements
Josh Opper has developed a strong background in customer retention and engagement throughout his career. His proactive approach to customer satisfaction is evident in his work at ZOOM+Care and previous roles. His ability to manage teams effectively and implement strategies that enhance customer experience has contributed to his professional success in both the telecommunications and healthcare industries.